New Ideas.
New Methods.
With Passion.

Front Office System (PMS)

Complex Reservation Management

• Set different rates for each night of a reservation
• Use multiple plans for a single room
• Manage folios and split bills
• Assign provisions by stay night

In-Depth Rate Plan Management

• Set prices based on seasons, room type, number of guests or guest types
• Assign provisions and meals to rate plans
• Choose to assign inclusive or exclusive tax
• Search for rate plans from a variety of search conditions

Flexible Sales Distribution Settings

• Split inventory by travel agent
• Track OTA performance
• Set stop sells

Multi-Language

• System language can change based on user (ENG/JP)
• Freely register item names in two languages (user defined)
• We can modify the system to suit your local needs
  (currency, include/remove items from folios/bills, use of decimal points, etc.)

Banquet Management System

Paperless Management

• Schedule events with a simple drag and drop
• Classify event purposes with different colors for easy identification
• Promptly check venue availability with smartphones or tablets

Increased Efficiency

• Create shared schedules for your event coordinators and wedding planners
• Manage customer profiles shared with the other tap systems, to keep track of sales activities for a particular customer
• Over 50 reports to fit your data analysis and support your marketing and sales strategies

Sales Forecast Analysis

• Efficiently plan sales strategies by collecting statistical data
• Analyze expected number of reservations/guests, total sales amount
• Daily and monthly forecast analysis available

Effortless Event Management

• Register venues in advance to hold them for large events
• Event support function to facilitate customer follow up
• Pre-register patterns for quotes and purchase orders
• System linked to other tap systems for optimal efficiency

POS System

Connectivity with All Other Systems

• Pay by cash, credit card, etc. + charge restaurant orders to rooms, events, direct billing
• POS interface with other tap systems free of charge
• User-friendly design to facilitate your operations

Useful Functions

• Orders taken from OES are directly transmitted to both the kitchen and POS register
• Link restaurant orders to customer profiles shared with other tap systems, to keep track of sales activities for a particular customer
• Over 20 reports to precisely analyze data

Customer Habit Analysis

• Analyze customer’s favorite foods, beverages and the like, thanks to their customer profile
• Adjust your menu by tracking popular items
• Register seasonal menus in advance, to be automatically displayed on POS registers on the date of your choosing

Freedom of Hardware Choice

• Use your hardware manufacturer of choice
• Take orders at the table with iPod Touch or iPad
• Freely add hardware as needed

Accounts Receivable Management System

Automatically Collect AR Billing Requests

• Automatically collect accounts receivable generated in the hotel, restaurants, spas, etc. and import them into the system
• Eliminates the hassle of manually entering accounts receivable billing requests

Compatible with Various Invoice/Payment Patterns

• Compatible with complex folio patterns including combining multiple invoices with the same closing date into one invoice
• Merge separate invoices from branches and departments within the same company into one invoice sent directly to the company’s headquarters
• Manage payments for single transactions or multiple payments at once, as well as incurred fees, such as those related to travel agents and bank transfers

Reflects Balance/Unpaid Billings in CRM

• Reflects accounts receivable information in the Customer Relationship Management System
• Share information about the Property Management System and the Banquet System’s sales departments, as well as the customer’s AR payment status

Automates Summary Journal

• ManageWhen combined with the Automatic Journal System, accounts receivable payments and expenses are automatically reflected in the Accounting System journal

Automatic Journal System

User Friendly/Versatile

• Only requires a browser
• Interfaces with third party accounting systems
• View reports and export CSV files

Data Import/Conversion

• Imports journals to third party systems
• Accounting item codes from tap systems & departments are converted into data readable by desired accounting systems

Consistent/Accurate

• Checks existence and consistency of imported data
• Errors in data are flagged but incomplete data will still be imported (data corrections can still be made on the desired financial accounting system)

CRM

• Save, edit and create customer profiles
• Record expenditure and usage of each facility
• Search and extract customer data using various search conditions
• Save guest requests, used provisions and comments for future reference
• Profile data is saved to a shared database, allowing guest history to be accessed and used at each hotel location

tapAppli™ - Guest App Powered by Smart PMS™

Current Functionality

• Self check-in using guest's personal mobile device
• Self-service key cards utilizing QR codes (key card issuing device required)
• Express check-out and digital statement delivery
• In-app vouchers and tickets for dining and facility activities (QR code reader required)
• In-house reservations using guest's personal mobile device (POS registers, printers, etc. required)
• Monitor crowd density in real time (motion sensor required)

Coming Soon

• Mobile key (keyless entry)
• In-room appliance control
• Remote operation of robots, building facilities and equipment
• Housekeeping and room service
• Special offers for guests

Integrations Currently In Development

• Tourist facilities, shops, local restaurants
• Taxi services and rental car reservations
• Luggage forwarding service
• Online shopping
• Loyalty programs